Policies and Procedures

Student Complaint Procedures

Thank you for taking the steps to bring your issue to our attention. This will provide you with the guidelines needed to assist you in submitting and resolving your student appeal or complaint.

Student Complaint Form

Any complaint concerning an alleged unauthorized or unjustified act or decision by a staff member not involving sexual harassment and/or discrimination, which adversely affects the grade, status, rights, or privileges of a student, is the concern of the Madera Community College administration. For sexual harassment and/or discrimination complaints, please see the Title IX reporting procedures

A student who has a complaint may take action in the following sequence:

Discuss the problem with the individual involved.
If a mutually satisfactory understanding has not been reached at Step 1, please complete the Student Complaint form and return it to the appropriate Administration office listed on the form. The Administrator will review the complaint and when applicable, forward the complaint to the appropriate Department Chair or Manager responsible for the service or instruction area. After the complaint is reviewed, the Chair, Manager, or Dean will attempt to address and resolve the issue. The student will be notified of the decision.
If the student is not satisfied with the outcome at Step 2, the student may request to have the complaint forwarded to the Vice President of Learning and Student Success, Dr. Marie Harris, at 559-675-4116.

For complete details on the college policies regarding discrimination and harassment complaints, refer to Administrative Regulation 3435 on the State Center Community College District website.

REQUESTING AN EXTERNAL REVIEW

If you are not satisfied with the resolution of your problem or complaint after completing all levels of the MCC Grievance Process, above, you may request a review by the California Community Colleges Chancellor’s Office (CCCCO).